Do you have some feedback or complaints? Please let us know via the forms below.
Have a question or concern? We’re here to help. To help us best serve you , submit feedback below.
Forgot to add your loyalty to your last order? Submit the form below to request our loyalty team to add them for you!
Experiencing an issue with the website or app? Submit the form below and our team will investigate to resolve!
Simply enroll at acfp.com/rewards or text COALFIRED to 63566. Within 24 hours of enrolling, you’ll be issued a 12” traditional pizza, valid for 30 days. This may be redeemed online or in-restaurant. Toppings are an additional cost. $10 minimum spend with a 12” traditional pizza redemption.
Within 24 hours of enrolling, you’ll be issued a 12” traditional (cheese) pizza, valid for 30 days. This may be redeemed online or in-restaurant. Toppings are an additional cost. Earn 10 points for every $1 you spend. When you reach 750 points, a $5 reward will automatically be added to your loyalty account. VIPs earn 12 points for every $1 they spend.
Members can enter/stay in the VIP tier if they dine 12+ times a calendar year. VIPs earn 12 points for every $1 they spend and receive additional surprises and delights.
The new program has bigger and better rewards, so you can earn more quickly.
We will issue $5 in rewards for every 50 points AND will carry over any remaining point balance. Previously issued rewards will still be valid until their set expiration date.
Yes, we want to celebrate with you! A free 12” traditional pizza will be added to your loyalty wallet. If you’re a VIP, you’ll be upgraded to a free 16” traditional pizza.$5 minimum spend with the redemption of 12” traditional or 16" traditional pizza.
Simply mention you’re a Coal Fired Rewards member and provide the phone number you used to register or order directly from acfp.com and link your loyalty account.
Let your server know you’re a Coal Fired Rewards member and provide the phone number you used to register and that you’d like to use your available reward(s). Rewards may also be redeemed at acfp.com.
Let your server know you’re a Coal Fired Rewards member and provide the phone number you used to register and that you’d like to use your available reward(s). Rewards may also be redeemed at acfp.com.
$5 rewards expire 90 days from the date they are issued.
Points will be displayed on your check once the check is closed. Coal Fired Rewards members can review points and balances by signing into their account online at https://acfp.com/rewards/.
Please email a copy of your itemized receipt and loyalty phone number to [email protected]. Points will be applied for missed visits within 30 days of the initial transaction date.
We do not share your information. ACFP will send you company information, special offers, and promotions via email if you have permitted us to do so. Your phone number is necessary to look up your account. Please note that we will never share your information with a third party.
We may discontinue our Coal Fired Rewards program at any time in our sole discretion with no liability to you. If we do so, we’ll publish a notice on our website and/or email you to let you know. If you do not use your Coal Fired Rewards account to earn or redeem points for 12 consecutive months, or if we believe that you have engaged in a fraudulent or unlawful activity or failed to comply with these terms and conditions, ACFP reserves the right to terminate your membership in the Coal Fired Rewards program.